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June 22, 2006
I'm Imagining the Customer Service Call
Via Transterrestrial Musings, we have the exploding Dell laptop. The first thing I could think of was the customer service call...
CUSTOMER, after an 18 minute hold: Yes, hello? I'd like to see if my laptop is under warranty, or maybe has a recall ...
I'm sorry? ...
Yes, it's an Inspiron1 B130, and it ...
Yes, I was running Windows XP, but I don't see ...
No, it doesn't boot. ...
No, the power switch doesn't turn it on at all, and it doesn't matter whether it's plugged into the wall, because...
No, the power's not out. Look, the laptop exploded! ...
No, not Vista: XP. ...
I should hope not!! What I really need is...
No, no. The point is, my laptop exploded and I need to know if it's under warranty, or if there's some recall that covers this. ...
Um, let me see. Where is the serial number tag? ...
Well, it's kind of charred, but the last character looks like Helen Thomas. ...
No, not Dylan Thomas: Helen Thomas. The reporter. ...
No, I don't have the box with me. I'm in Japan at a conference...
What?...
What!?...
What do you mean it's not business hours in Japan?!?!
1 Yes, that's an actual Dell product line. Yes, marketing people do sometimes suck; why do you ask?
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