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November 28, 2005
Good Customer Service
I am supposed to be in the air, nearing Atlanta, on my way to Flint, MI. Since I'm typing this from DFW, you can guess how that plan is working out. (Yay, weather in Atlanta.) Knowing I'm going to be hours late getting into Flint, and well past their normal closing time, I called Hertz's customer service number. I got a real person immediately, who gave me the direct number to the Bishop Airport Hertz center at my request. Again, I got a real person immediately, and then explained when I would be getting in. The agent thanked me for letting her know I was definitely going to make it, because she had already been planning on waiting for me, and was hoping it wouldn't be in vain.
Kudos, Hertz.
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