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September 15, 2008
Why I'm Cancelling my XM
First of all, their customer service stinks. It always has.
They just put the icing on the cake, though. Remember when I had my XM radio stolen from my car, last year? I called XM immediately, and reported the theft. They told me they'd deactivate it immediately, and put a special tag on that ID so that it could not be re-activated. Then they sold me a new radio.
I was just checking through my account last week, and realized that that radio was listed as active on my account. I did some checking and, sure enough, they never did deactivate it - the thief has been listening free, on my dime, for the past 10 months.
XM investigated my claim, and came back with this. Yes, it was their fault. Yes, they are very, very sorry about it. And they can offer to refund me the last six months of my payments, which, by their intriguing method of calculation, adds up to about half of what I pay per radio per month.
They say that they can't refund me the full ten months, because since I am billed monthly, they don't have the records for that far back (um ... huh?!); they also say that it's my fault for not having called them sooner.
Allrighty, then. I hope the $60 is worth it to you, XM, because I'm cancelling both of my existing radios forevermore.
Posted by lynx at September 15, 2008 8:32 AM
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Comments
Good for you!
Posted by: Dawn E at September 15, 2008 4:36 PM