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March 23, 2007
Good Customer Service Kudos
1). The folks at The Art of Problem Solving. I ordered a book and solutions manual from them. They sent me the wrong set. I emailed them and almost immediately they apologized, sent out the correct set, and told me to keep the one I already had. They suggested I donate it to a library, if I didn't want to use it.
2). ProForm. My elliptical machine is broken and still under warranty. The service person has deemed it unrepairable. I was anticipating a hassle in getting it replaced. However they called me the day after the service person was out, to get the replacement process going.
Posted by lynx at March 23, 2007 6:54 AM