« The Death of Energetic Fun Educator Mom | Main | Let's Homeschool - But Leave Me Alone! »
June 23, 2006
Not Surprised
A long, long time ago I cancelled an AOL account. The experience was harrowing and difficult, and left a scar on my soul.
Some years later I signed up again. I don't remember why ... I was probably desperate for access out on some contract where we didn't have DSL available. Whatever the reason, the time soon came when the account was no longer needed, or wanted. But the scars on my soul had not healed, and I found that I did not have the strength or fortitude to stand battle again.
If you've never called AOL's customer service, it works like this. Poor man. Can you see why I chickened out? This time I took the sneaky, but effective, way of changing banks. When AOL sent me a letter asking for money, I scrawled "CANCEL MY ACCOUNT" all over it and mailed it back. Even then, it took six months. That's six months of them sending me letters letting me know that there seemed to be a problem with my payment, and certainly I'd want to rectify the problem as soon as possible to prevent cancellation of said account. Six months of me replying, in writing: "YES! PLEASE CANCEL ACCOUNT! I'M NOT SENDING YOU ANY MORE MONEY!" Six months of them asking for money AND NOT GETTING ANY, for them to actually cancel the account.
I don't know where they train their customer service reps, but I'm certain there's a special level of Hell just for them.
Posted by lynx at June 23, 2006 10:39 PM
Trackback Pings
TrackBack URL for this entry:
http://www.caerdroia.org/MT/mt-tb.cgi/1033
Comments
BTDT!!! LOL My dh usually makes me do it....
Posted by: Pensguys at June 24, 2006 4:09 PM
It's called India!
Posted by: Jewels at June 24, 2006 11:40 PM
We had AOL back in November when we were moving and without DSL. I asked hubby if he had a hard time cancelling it and he just smiled. He said that AOL couldn't wait to be rid of him. He's not disclosing any more than that.
He's also the type that loves it when people come to the door to sell Jesus (his words).
Posted by: Shawna at June 25, 2006 3:09 AM
Unfortunately, we paid for MONTHS of AOL after we THOUGHT we had cancelled it. It took MULTIPLE phone calls and head-banging to finally get it cancelled. And then they have the audacity to send me a "we miss you and want you back" letter? *sheesh* I made it plain as day in the many times I called that I wanted absolutely nothing more to do with AOL EVER again, Amen.
(Hmmm. . . Not sure if I'm scarred or just a bit bitter. . .)
Posted by: TulipGirl at July 3, 2006 10:22 PM